Handyman. Stewardess. Policeman.Young. Clean Cut. Handsome.What do all of these phrases have in common? They can get you sued for big bucks if you put them in a job posting or use them for recruiting, hiring or promotion purposes.Why? They’re discriminatory.We’re not...
Hiring is a process. You must create the ad, review resumes, interview candidates, make an offer and finally screen before making the final hiring decision. Seems fairly simple, however, one misstep in the process and the employer is looking at a lawsuit instead of a...
Customer service can be broken down into three main categories:GoodBadUgly When things get bad, you usually have the chance to correct the mistake. Dominos pizza is a prime example. This blog post tells the story of how one repulsive YouTube video changed the course...
Check out what the following blogs had to say about HR trends, news and more. Below is a list of our top five favorite posts from this week. Check back every Friday for five more!6 Reasons HR would Reject Employees Based on Their BackgroundsThis post is about a topic...
The customer service experience is written about everywhere lately. Not necessarily positively, either. Cases in point: The Twitter handle @IHateUSPS does nothing but rant about the United States Postal Service (seriously, NSFW here folks). Chicago Transit Authority...
When I was 13 I took my first trip to New York City. What made a true impression on me was not the city but rather the people. Every corner, every monument, every street had its own unique set of vendors; they sold everything from clothes to paintings to knick-knacks....
